Paramount Hotel Times Square

I am writing to formally raise a concern regarding this booking I made through your platform for a stay at the Paramount Hotel, New York. At the time of booking, there were no clearly disclosed additional charges mentioned. It was only shortly before my departure — upon reviewing my booking — that I noticed unexpected fees applied by the hotel. I contacted Trip.com immediately, hoping for clarification, but unfortunately, your team was unable to explain why these charges were not made transparent at the point of booking. I was simply informed that the charges had been presented during the booking process. Regrettably, I did not take a screenshot of the booking page to prove otherwise. Given the proximity to my travel date and not wanting to face the inconvenience of finding another hotel at short notice, I had no choice but to proceed with the reservation and absorb the additional charges — which I had not budgeted for. This experience was disappointing and stressful. The lack of pricing transparency is both misleading and unfair to customers, especially when traveling to a different country. It caused unnecessary anxiety and could have been easily avoided with clearer communication at the point of booking. I urge Trip.com to review how hotel fees and additional charges are displayed, and to ensure that customers are fully informed before confirming their reservations. That said, I would like to acknowledge that the actual stay at the Paramount Hotel was pleasant. The hotel is well-located — just a few steps away from Times Square and Broadway theatres. The New York City subway system is very accessible from the property and is a far better option than taxis or e-hailing services due to heavy traffic. While the hotel is an older property and the elevators can be slow during peak times, it offers charm and convenience. There’s a great pizza spot next door, and live music in the lobby bar on some nights adds a nice touch. I hope Trip.com will take this feedback seriously and make improvements to ensure a more transparent and customer-friendly experience in the future.

Great front desk service! Our booked double bed room for 3paxs was unavailable due to system error and was given 2 rooms for replacement. A King and a Queen room instead. Rooms are well cleaned. Good locations! Except the lifts was broken down and we need to wait more than 30min, only 2 lifts is working only. Luggage storage is not free. We need to pay luggage storage after we check-out at USD3 per baggage for check-out customer and USD2 per baggage for check-in customer.

Excellent hotel. Right in the center. I liked everything. Cozy. Will come again.

Stunning hotel. I just got a single room for myself and it was plenty big enough for me! Great location can’t beat it. Welcoming and helpful staff with a lovely café on the bottom level. Would recommend to anyone coming to visit the city!

Perfect location….clean rooms. Kinda small and a little outdated. But service was amazing, entertainment onsite was amazing and the vibe was one of a kind. Would definitely be back.

This hotel is absolutely gorgeous and location is very convenient to Times Square.